A: You can notify us of changes to your contact information using the Change of Contact Info option in the Services menu via online & mobile banking, or you can call or visit a branch for assistance.
When you make changes to your contact information, also be sure that the authentication information we have on file in online & mobile banking is up to date. These are the phone and email addresses we use to send you a secure code if the device you log in from is not recognized. To update your authentication information in online & mobile banking, access Security Preferences in the Settings menu and click or tap Secure Delivery.
It’s important that we have your latest address, phone number and email address on file so we can reach you promptly.
A: We monitor online banking activity closely and may contact you if we notice login attempts, bill payments or external transfers that are out of the ordinary. Risk Management Specialists from The Merrimack or from our online banking service providers will only contact you to verify that unusual activity was authorized by you and will not ask for confidential information, such as your online banking username and password. If you’re ever uncertain whether a communication you received was made by or on behalf of The Merrimack, please call us directly at 800.541.0006. Please also be sure to keep your contact information up to date so we can reach you promptly.
Business Cash Management Demos
Business Cash Management Demos