Your security. Our priority.
Your information is safe with us. At Merrimack County Savings Bank, the basis of each customer relationship is trust.
You have chosen to do business with us, and we are committed to honoring that relationship with great care. We believe that your privacy should not be compromised. The confidentiality and protection of customer information is one of our fundamental responsibilities. At the same time, we want to offer you the array of products and services you need to accomplish your goals. For more information, click here to download a copy of our Privacy Notice, describing what Merrimack County Savings Bank does with your personal information.
Preserving your trust is our top priority. Therefore, we want you to understand what information we collect, how we use and how we protect it. To learn more, review our Privacy Notice.
The Merrimack will never call, email or text you to request your usernames, passwords, account numbers or other secure information. If you receive an unsolicited message or call claiming to be from The Merrimack or, if for any reason you are not sure if a message you received was sent from The Merrimack, please do not click on any links or attachments and contact us to verify that the communication is authentic. Do not provide your login credentials in response to any request online, by phone or in person. Providing this information may allow a criminal to access your account(s).
We monitor online banking activity closely and may contact you if we notice login attempts, bill payments or external transfers that are out of the ordinary for you. Risk Management Specialists from The Merrimack or from our online banking service providers will only contact you to verify the activity was authorized by you and will not ask for confidential information, such as your online banking username and password. If you are ever uncertain if a communication you received was made by or on behalf of The Merrimack, please hang up and call us back directly. Please also be sure to keep your contact information up to date, so that we can reach you promptly.
The Children’s Online Privacy Protection Act protects children under the age of 13 from the collection of personal information through our website without obtaining verifiable consent from parents. We do not knowingly collect or use personal information from children under 13 nor do we allow them to open on‑line accounts.
Mobile Device Access
The following mobile device permissions may be required when using services within our mobile app. You will be prompted to allow access upon first use of a service that requires access to each permission. If you decline access, you can still use our mobile app. However, access to particular services may be restricted until access is granted.
| Permissions | Function | Example |
|---|---|---|
| CAMERA | Allows access to the device’s camera | Mobile Remote Deposit |
| LOCATION | Allows access to location | Branch/ATM Locations |
| ACCESS TO EXTERNAL STORAGE | Allows access to files/media on the device | Secure Message Attachments |
| CONTACT LIST | Allows access to and uploading of contact lists from the device | Zelle® Recipient List |
| IMAGES | Allows access to stored images on the device | Secure Message Attachments |
Cookie Policy
We use cookies and/or similar technologies to analyse customer behaviour, administer the website, track users’ movements, and to collect information about users. This is done in order to personalise and enhance your experience with us.
A cookie is a tiny text file stored on your computer. Cookies store information that is used to help make sites work. Only we can access the cookies created by our website. You can control your cookies at the browser level. Choosing to disable cookies may hinder your use of certain functions.
We use cookies for the following purposes:
- Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
- Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalized features possible. For example, they might remember your name and e-mail in comment forms so you don’t have to re-enter this information next time when commenting.
- Analytics cookies – these cookies are used to track the use and performance of our website and services.
- You can remove cookies stored in your computer via your browser settings. Alternatively, you can control some 3rd party cookies by using a privacy enhancement platform such as optout.aboutads.info or youronlinechoices.com. For more information about cookies, visit allaboutcookies.org.
- We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt‑out page.
- Viewing/Removing your data.
Please visit the Privacy Tools page to remove or see your data.