Booking.com customers beware! Recently, customers of the online travel agency have reported that they received phishing emails requesting personal and payment information shortly after making a purchase on the website.
One customer, who shared their story, says the email disguised to be from Booking.com stated that they were charged twice for their transaction. In the email, the customer was instructed to call the phone number listed to receive a refund. During the call, the fraudulent representative requested the customer download an application to their device so they could access it remotely to issue the refund.
Believed to be receiving a refund from Booking.com, the customer downloaded the application. After checking their account, the customer noticed numerous account transfers to one checking account where several transactions were attempted. Unfortunately, three transactions were successful, resulting in a loss of nearly $1,000.00. Through the application download, the scammer was able to access the customer’s online banking account and carry out a refund scam using a digital payment network.
If you receive communication from a vendor you use, verify that the email, text, or phone call is legitimate by contacting the vendor directly by the phone number or email address listed on their official website.
If you suspect you may have fallen victim to this or a similar scam, and are concerned your personal or financial information was compromised, please call us directly at 603.225.2793 so we can assist with protecting your accounts and identity.